NICRA’s 82nd Annual Meeting
November 3-5, 2015 
Hilton Bayfront Hotel, St. Petersburg, Florida

Monday, November 2, 2015
9:00am – 3:00pm
11:00 am Tee Time
ServSafe Food Manager’s Training Course & Exam
Golf Tournament
Tuesday, November 3, 2015
7:00am – Noon Board of Directors Meeting
Noon – 5:00pm Open Registration
Noon – 5:00pm Suppliers Setup Exhibits
1:15pm – 5:30pm Convention Kick Off Program
1:15pm – 2:00pm Starting Your New Store
Speaker: David Deadman, Chocolate Shoppe Ice Cream Co.
2:00pm – 2:45pm Cost of New Store
Speaker: Jim Law, Mohawk Cabinet Co.
2:45pm – 3:00pm Break
3:00pm – 3:30pm Store Design and Layout
Speaker: Jim Marmion, Advanced Gourmet
3:30pm – 4:15pm Starting Your Next Store
4:15pm – 4:30pm Break
4:30pm – 5:00pm First Timers Meeting
5:00pm – 5:30pm Questions & Answers
5:30pm – 6:00pm Meet & Greet the NICRA Board of Directors
6:30pm – 7:00pm Welcome Reception & Cash Bar
Meet NICRA Past Presidents
7:00pm – 8:15pm Welcome Dinner (Ticket Required)
8:30pm – 10:00pm Your Best New Flavor Contest
Exhibits Open – Cash Bar
Wednesday, November 4, 2015
7:30am – 4:00pm Registration Open
8:00am – 8:45am Opening Breakfast (Ticket Required)
Welcome & Opening Remarks
Win NICRA Bucks
8:45am – 9:00am Character Speaker
9:00am – 10:30am Keynote Speaker
Kathy Cuff
The Ken Blanchard Companies
Moderator: Jim Oden, Debbie’s Soft Serve
10:30am – 5:00pm Exhibit Open
Trade Show Day
10:35am – 11:55am Coffee Break
Visit Supplier Exhibit Room
10:35am – 11:15am Demonstration in Exhibit Room
11:45 am – 12:30pm Luncheon (Ticket Required)
12:30pm – 1:30pm Allergen Certification
University of Nebraska
Food Allergy Research & Resource Program (FARRP)
1:30pm – 2:00 pm Iron Scoop Contest
2:10pm – 3:00pm Concurrent Sessions
Portion Control
Social Media
Hiring the Right People
3:05pm – 3:20pm Coffee Break
3:20pm – 4:20pm Concurrent Sessions
Building Employee Handbook

Speaker: Jill Curran, Kimball Farm
Constant Contact
Nanette Frey, Frey’s Tasty Treat
Excitement – Key to Success
Speaker: Allison Hopkins, Hopkins Farm
4:30pm – 5:30pm Concurrent Sessions
Know Your Liabilities
Roger Trahin, Trahin Miller Insurance
POS Systems
Equipment Needs
6:00pm – 9:00pm Party in Exhibit Room with FREE Hors d’oeuvres & Carving Stations
Silent & Live Auction to Benefit Bryce Thomson Scholarship Fund
Auctioneer: Vince Giordano, Sno Top, Ltd.
Thursday, November 5, 2015
8:00am – 3:00pm Convention Registration
8:00am – 8:30am Continental Breakfast
8:45am – 10:15am Concurrent Sessions
A Business Plan for Success
Customer Service
Promotion of the Year Presentations
9:00am – 10:30am Supplier Meeting in Exhibit Room
10:30am – 3:45pm Exhibit Hours
10:30am – 10:45am Coffee Break
10:45am – 11:55am Concurrent Sessions
Wholesaling & Catering
Ice Cream Clinic
Speaker: Dr.Toyna Schoenfuss
University of Minnesota
Noon – 12:45pm Luncheon (Ticket Required)
12:45pm – 1:10pm Speed Dating for Profits
1:20pm – 2:00pm Ice Cream Clinic
2:15pm – 3:15pm Concurrent Sessions
Cake Decorating

Upselling for Profits
Final Q & A 
3:15pm – 3:45pm Coffee Break
3:45pm – 5:00pm Concurrent Sessions
6:00pm – 6:30pm Cocktail Party
6:30pm – 9:00pm Awards Banquet
Friday, November 6, 2015
10:30am – 2:30pm Tour – Chihuly Collection
Hot Shot for Glass Blowing Demonstration
Includes Lunch at Parkshore Grille

PLEASE NOTE: Seminar Topics and/or dates and times are subject to change due to the availability of speakers.